How much will shipping cost?
Shipping costs will be calculated during fulfillment and vary based on your chosen rewards, their combined weight, and your location.
To help you plan for this, we have provided some estimated shipping costs for various rewards on the main page. Note that these may yet change between the time of the campaign and fulfillment.
Last updated: July 29, 2025 03:18
How Do I Get A Collector's Edition of Heart: The City Beneath
There are two different ways to get a hold of the collector’s edition of Heart.
1: You can add an Collector’s Edition to your pledge via the add-ons page for £60. 2: If you already have a physical copy of Heart: The City Beneath in your pledge, during pledge management after the campaign ends, you will be able to pay an additional +£25 to upgrade it to an Collector’s Edition.
Last updated: October 14, 2025 09:05
Do all physical rewards also come with PDFs?
Yep! Any physical product you buy from us comes with a free PDF copy.
Last updated: July 29, 2025 03:21
What is your refund policy?
During the campaign and until we lock orders for fulfillment, you can email [email protected] for a full refund. After orders are locked, we will consider refund requests on a case-by-case basis.
Last updated: August 04, 2025 04:43
Can I add other RR&D games to my pledge?
We will be making a limited selection of our games available in the pledge manager once the campaign ends, and if there’s something specific that’s not included, we’ll consider it once we are nearer to fulfillment.
Last updated: August 05, 2025 06:26
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.